Shipping and Returns
I just placed an order, when will it ship?
- Your order will be processed within 10 working days and delivery is 1 to 3 days after shipping.
- Depending on the size of your order, it is very common for it to be split across two deliveries, the second delivery is usually 1 to 2 days after the first.
- You will receive a despatch email with a tracking number when your order is despatched from our warehouse. Your order will show as processing until your items are despatched.
Les Mills will not be liable for any delay in delivery.
Delivery times may be extended for some customers due to COVID-19 restrictions being imposed in different regions & high demand (likely up to 5 extra days). Please also check your address is open for accepting deliveries.
How do I get a Quote?
After placing the items in your shopping cart, scroll down the page and enter the country and post code for your delivery address and click on "Get a Quote". Most of the time you will only have one option for shipping. Select the freight amount and click on "Update Total". You will now see a full quote on screen that includes all freight and tax. You can print this quote by clicking on "Print Your Quote in PDF". All Quotes are valid for 30 days.
How are shipping costs calculated?
Shipping charges are based upon the weight and postcode of your basket and are automatically calculated as you checkout.
We ship products from Monday to Friday (excluding Bank Holidays) to either your home or other address specified e.g. your work address. When placing your order you also have the option of providing us with any special delivery instructions, e.g. ‘please leave next door if out’.
Why is my order shipping via freight carrier instead of FedEx Courier?
Orders less than 150kg are shipped by FedEx Courier. Orders larger than 150kg are shipped by freight carrier in order to reduce shipping costs. We work with several trucking companies to provide great service and competitive pricing. If you have purchased equipment as part of an LMOD subscription bundle your order will fall under the 150kg threshold so a courier service will be used.
How do I track my order from FedEx Courier?
You will receive a tracking number for your shipment when you receive order confirmation. To find the tracking numbers for multiple boxes, please click "Show" on the right hand column for FedEx Courier.
How do I track my freight carrier shipment?
To track your shipment via freight carrier please email firstname.lastname@example.org. Please include the order number. Most orders arrive within 7-10 business days of ordering. For any orders received during COVID-19 your order may not ship for up to 14 days.
Do you accept returns?
For consumer orders we accept returns of unopened cartons within 14 days of receipt. The consumer is liable for the cost of return shipping, to organise your return email email@example.com and the team will contact you to arrange payment of the collection fee. Once the collection fee has been paid, a collection date will be organised. Returns will be refunded for the product purchase price only. All freight charges are the responsibility of the customer. Please email firstname.lastname@example.org for more information.
What if my product is damaged on receipt?
If you receive a damaged product, please email email@example.com immediately. If possible, please include photos of the shipment as delivered. This will expedite your claim so we can replace the damaged product.
Can I cancel my order after I receive an order confirmation?
You can cancel your order for a full refund if your order has not already been dispatched. If your order has been dispatched and you wish to return your order to us, the consumer is liable for the cost of the shipping and we will refund the product purchase price. Please email firstname.lastname@example.org to organise cancelling your order.
What if I don't receive the exact quantity I ordered?
If you do not receive exactly what you ordered, please email email@example.com.
If you ordered Jordan products and something was missing/incorrect from your order, this needs to be reported within 24 hours of receiving your order.
Delivery times are dependent on us having all items ordered in stock. Ordinarily we do not list items we do not have in stock and to ensure complete customer satisfaction we check every order by hand to ensure we can meet delivery times. Of course should an item not be available for immediate despatch then we will always contact you by email or telephone to seek your advice.
WHAT IS THE RETURN POLICY AND WARRANTY PROVIDED ON LES MILLS GENUINE USED GOODS/EVENT STOCK?
Les Mills Used products and event stock are genuine but have been used previously at Les Mills live events. Products may show signs of wear such as scratches, scrapes and/or scuffing etc – however the product will be fit-for-purpose and perfect for using for Les Mills classes. Products are sold "As Is". All sales are final. Warranty and returns for change of mind will not be accepted. Some states do not allow exclusion of implied warranties for consumer goods, so you may have additional rights which vary by state.