Returning an Item

Orders can be returned within 30 days of receipt, and our standard purchase terms apply.

Request a return by folling the link below.

Returns FAQ

How do I return an item?

Request a return through our returns process. Once approved, we’ll provide instructions on how to send your item back.

Does this cover warranties?

If your item arrives damaged or faulty, you should submit a return request; we’ll treat this as a return and organise the next steps.

If your item becomes faulty after use, this falls under our warranty claim process, which is handled separately.

Do I have to pay for return shipping?

Yes, unless the item is faulty or incorrect, return shipping is your responsibility.

When will I get my refund?

You’ll get a full refund if the item is unused and in good condition. If it’s been used more than expected, we may reduce the refund.

Can I exchange an item instead?

Exchanges are handled as part of the returns process; once your return is assessed, we’ll work with you on next steps.

Can I cancel my order?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email our Customer Support team on LMUK.Merchandise@lesmills.com if your order was placed within last two working days.

Do I have to pay to return my order?

For consumer orders we accept returns within 30 days of receipt. The consumer is liable for the cost of return shipping. To organise your return email our Customer Support team on lmuk.merchandise@lesmills.com and the team will contact you to arrange payment of the collection fee. Once the collection fee has been paid, a collection date will be organised. Returns will be refunded for the product purchase price only. All freight charges are the responsibility of the customer.