Shipping and Returns
Our pricing policy on shipping
Our pricing policy on shipping charges is very simple, we aim to offer you the most competitive rates with speedy delivery. Shipping charges are based upon the weight and postcode of your basket and are automatically calculated as you checkout.
Shipping address / special instructions
We ship products from Monday to Friday to either your home or other address specified e.g. your work address. When placing your order you also have the option of providing us with any special delivery instructions, e.g. ‘please leave next door if out’.
High value items
All high value items regardless of size or weight are shipped using trackable delivery as these provide a better level of insurance for the customer.
Delivery times are dependent on us having all items ordered in stock. Ordinarily we do not list items we do not have in stock and to ensure complete customer satisfaction we check every order by hand to ensure we can meet delivery times. Of course should an item not be available for immediate despatch then we will always contact you by email or telephone to seek your advice.
What if my product is damaged on receipt?
In the unlikely event that you receive damaged goods on receipt please email firstname.lastname@example.org. Where possible please include a photo/s of the damaged good/s this will expedite your claim.