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Can I cancel my order?
We can attempt to cancel orders within 24 hours of purchase. However, cancellations are not guaranteed, and your order may still ship. Our equipment specialists are available Monday through Friday 9:00 am to 5:00 pm CST to assist you. Please email us at info@lesmillsequipment.com.
If the order has already shipped, we cannot recall it. Please refer to https://shop.lesmills.com/us/shipping-and-returns for information on how to return your items.
Do you accept returns?
CONTINENTAL UNITED STATES:
30-day risk free trial
If for any reason you are not satisfied with your SMARTTECH™ equipment, you can return it within 30 days for a full refund. To initiate a return click here to see how to create a return.
For Canada, Hawaii & Alaska:
We accept returns of unopened cartons within 14 days of purchase. Returns will be refunded for the product purchase price only. All freight charges are the responsibility of the customer. Please email info@lesmillsequipment.com for more information.
If you have purchased pre-order goods, we will accept returns of unopened cartons within 14 days of order dispatch from our warehouse.
For returns from Canada, you will be liable for any duties/taxes applied by customs when product returns to the USA. If the value is less than $800USD there should not be any duty applied. Returns will be refunded for the product purchase price & tax applied in your original order (charges to return the item(s) back to our warehouse will not be included). All freight charges are the responsibility of the customer.
Can I change my order after its been placed?
We are not able to change an order once it has been placed due to fast warehouse processing. You can place an additional order if you wish to purchase additional items. If you want to remove or change products, you can initiate a returns process after your original order is delivered.
Can I return individual item(s) from an equipment bundle?
Yes. If you wish to return an individual item from a SMARTTECH™ equipment bundle, Please contact info@lesmillsequipment.com to begin the return process. For more information, see our T&C's.