Shipping and Returns
I just placed an order, when will it ship?
Orders will be processed within 5 business days. Shipping times are additional to this depending on the shipping option you choose at checkout (e.g. FEDEX ground, USPS or Mainfreight trucking). Please note shipping timeframes also apply to business days only. Orders outside the continental United States may take longer. Due to COVID-19 affecting some businesses and movement within regions there may be an additional delay in shipping time of up to 5 days.
Please note shipping times of 7-10 days are additional once your order is dispatched.
For orders to Canada (excluding Quebec):
We will dispatch all orders to Canada on Thursdays each week. The standard transit time is 3-4 business days (for most areas*), however due to COVID-19 you can expect an additional 1-2 business days.
*Transit time up to 7 days for less metro areas in Canada.
If you have ordered a pre-sale item plus other item(s) in stock your order will not be dispatched until the dates indicated on the order. We are not sending part shipments.
How are shipping costs calculated?
Shipping costs are based on weight, volume, and delivery address zip code.
For customers in the USA purchasing bundles there is a fixed shipping amount which is shown in your cart during checkout.
Does Les Mills charge sales tax?
Les Mills is required by law to charge sales tax in all the states where sales tax applies. Rates differ based on
your location and will clearly show in your checkout cart before you complete your purchase.
Les Mills is required by law to charge sales tax. Rates differ per province and will clearly show in your checkout cart before you complete your purchase.
Do you accept check payments?
Yes, we accept check payments. In order to pay by check, please email email@example.com. We will hold checks for 10 working days before your order will ship.
Why is my order shipping via freight carrier instead of Federal Express?
Orders less than 150 lbs are shipped Federal Express ground delivery. Orders larger than 150 lbs are shipped by freight carrier in order to reduce shipping costs. We work with several trucking companies to provide great service and competitive pricing.
How do I track my order from Federal Express?
You will receive a tracking number for your Federal Express shipment when you receive an shipping confirmation. To find the tracking numbers for multiple boxes, please click "Show" on the right-hand column.
To easily track your packages without the tracking number, we suggest signing up for FedEx Delivery Manager. It’s free to sign up, and offers several delivery options.
You can also utilize Fedex Delivery Manager to:
- Receive alerts whenever a FedEx® package is sent to you
- Request a hold
- Provide delivery instructions
- Manage packages from your mobile app
We are also seeing delivery exceptions due to COVID-19. For example, “Local delivery restriction, delivery not attempted Recommended action: No action required. Delivery re-scheduled for next business day.”
These delivery exceptions will most likely clear up but may take up to 10 business days for your package to deliver. We appreciate your patience as FedEx works to resolve your exception as quickly as possible.
For Canadian customers please note that you won’t receive a shipping confirmation until the Thursday following your order date.
How do I track my freight carrier shipment?
To track your shipment via freight carrier please email firstname.lastname@example.org. Please include the order number. Most orders arrive within 7-10 business days of ordering.
Do you accept returns?
We accept returns of unopened cartons within 14 days of purchase. Returns will be refunded for the product purchase price only. All freight charges are the responsibility of the customer. Please email email@example.com for more information.
If you have purchased pre-order goods, we will accept returns of unopened cartons within 14 days of order dispatch from our warehouse.
For returns from Canada, you will be liable for any duties/taxes applied by customs when product returns to the USA. If the value is less than USD800 there should not be any duty applied. Returns will be refunded for the product purchase price & tax applied in your original order (charges to return the item(s) back to our warehouse will not be included). All freight charges are the responsibility of the customer.
What if my product is damaged on receipt?
If you receive a damaged product, please email firstname.lastname@example.org immediately. If possible, please include photos of the shipment as delivered. This will expedite your claim so we can replace the damaged product.
What if I don't receive the exact quantity I ordered?
If you do not receive exactly what you ordered, please email email@example.com.
What is the returns and warranty provided on Les Mills Genuine Used goods?
Les Mills Used products are genuine but have been used previously at Les Mills live events. Products may show signs of wear such as scratches, scrapes and/or scuffing etc – however the product will be fit-for-purpose and perfect for using for Les Mills classes. Products are sold "As Is". All sales are final. Warranty and returns for change of mind will not be accepted. Some states do not allow exclusion of implied warranties for consumer goods, so you may have additional rights which vary by state.
Do you ship to FPO/APO addresses?
Currently we do not ship to FPO/APO addresses.