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Where do you ship?
LES MILLS® US ships within the United States, including Hawaii and Alaska, and also to Canada (excluding Quebec).
If you are in the UK, please click here.
If you are located outside of the US or UK, please refer to the list of our Global Distributors for any SMARTTECH™ or Don Oliver BODYPUMP™ Equipment here.
Do you ship to APO/FPO?
We do not have the ability to process orders shipping to APO/FPO. We only ship to the United States and Canada (excluding Quebec). You can find your nearest SMARTTECH™ Equipment distributors here.
What are my shipping options?
We ship all orders under 150lbs via UPS. Orders weighing over 150lbs may be subject to LTL delivery services. We offer free shipping on all orders within USA & Canada (except for Hawaii & Alaska).
Is there a facility or store that sells LES MILLS® Equipment or an alternative to shipping?
Les Mills equipment is available to purchase through the official Les Mills equipment store or Amazon.
When will my order be shipped?
Orders under 150lbs:
United States: Orders are processed within 2 business days.
Orders received on Fridays are picked up by carriers on Mondays. Orders received during the weekend are picked up on Tuesdays.
Once your order ships, estimated delivery time is within 2 - 5 business days.
Canada, Hawaii, Alaska: As above, however once your order ships, estimated delivery time is within 3 – 10 business days.
Orders over 150lbs:
Orders are processed within 2 business days. Once your order ships, estimated delivery time is 3 - 5 business days via freight.
We do not ship partial orders. If you have ordered a pre-sale item along with in-stock merchandise, the order will not ship until all items are available.
Do I need to sign for my package?
You will not be required to sign for your equipment delivery at this time.
How do I track my order?
Orders under 150lbs (typical order)
You will receive a tracking number for your UPS shipment when you receive the shipping confirmation email. If there are multiple cartons in your order there will be a tracking number assigned to each. Visit www.ups.com/track and enter the tracking number. It will show how many pieces you have in the shipment and the estimated delivery date. Click into the hyperlink (eg “1 of 4 piece shipment”) and it will show each of the tracking numbers assigned to your full order.
Each carton within an order may not be delivered at the same time or the same day. If you have not received your full order within the estimated delivery time, please contact info@lesmillsequipment.com.
Orders over 150lbs
To track your shipment please email info@lesmillsequipment.com and include the order number.
I have a problem with my order.
SMARTBAR™ Sets are delivered in 2 boxes (Bar in one carton and the Weight Set in another carton). Occasionally, UPS will deliver one package one day, and the second package the next day.
Check the tracking status of your shipments by following the tracking steps listed under “How do I track my order?”. If all packages say "Delivered" but you have not received all items, please email info@lesmillsequipment.com with the following information so we can help you file a claim to resolve the issue:
- Your order number
- A detailed description of the issue
- Photos clearly showing the contents of what you received and the packaging it came in (if damaged)
If purchasing other products, smaller items, like our resistance bands, are shipped inside SMARTBAR™ or SMARTSTEP™ SYSTEM boxes