Where do you ship?
LES MILLS® US ships within the United States, including Hawaii and Alaska, and also to Canada (excluding Quebec).
If you are in the UK, please click
here.
If you are located outside of the US or UK, please refer to the list of our Global Distributors for any SMARTTECH™ or Don Oliver BODYPUMP™ Equipment here
http://www.lesmills.com/merchandise/us/distributors/
Do you ship to APO/FPO?
We do not have the ability to process orders shipping to APO/FPO. We only ship to the United States and Canada (excluding Quebec). You can find your nearest SMARTTECH™ Equipment distributors here:
http://www.lesmills.com/merchandise/us/distributors/
What are my shipping options?
We ship all orders under 150lbs via UPS. Our system will automatically select the least expensive option for you. Orders weighing over 150lbs may be subject to LTL delivery services.
Is there a facility or store that sells LES MILLS® Equipment or an alternative to shipping?
We do not offer LES MILLS® equipment in stores at this time.
When will my order be shipped?
Orders under 150lbs – United States:
Orders are processed within 2 business days.
Orders received on Fridays are picked up by carriers on Mondays. Orders received during the weekend are picked up on Tuesdays.
Once your order ships, estimated delivery time is within 2 - 5 business days.
Orders under 150lbs – Canada:
As above, however once your order ships, estimated delivery time is within 3 – 10 business days.
Orders over 150lbs:
Orders are processed within 2 business days. Once your order ships, estimated delivery time is 3 - 5 business days.
We do not ship partial orders. If you have ordered a pre-sale item along with in-stock merchandise, the order will not ship until all items are available.
Do I need to sign for my package?
You will not be required to sign for your equipment delivery at this time.
How do I track my order?
Orders under 150lbs (typical order)
You will receive a tracking number for your UPS shipment when you receive the shipping confirmation email. If there are multiple cartons in your order there will be a tracking number assigned to each. Visit
www.ups.com/track and enter the tracking number. It will show how many pieces you have in the shipment and the estimated delivery date. Click into the hyperlink (eg “1 of 4 piece shipment”) and it will show each of the tracking numbers assigned to your full order.
Each carton within an order may not be delivered at the same time or the same day. If you have not received your full order within the estimated delivery time, please contact
info@lesmillsequipment.com.
Orders over 150lbs
To track your shipment please email
info@lesmillsequipment.com and include the order number.
Who do I contact if my order is showing as “delivered,” but I have not yet received my items?
If more than 5 business days have passed from the delivery date listed on your tracking information and you have not received all items in your order, please email
info@lesmillsequipment.com with the following so we can help you file a claim to resolve the issue.
1) Your order number
2) A detailed description of the issue
I ordered a SMARTBAR™ Weight Set and Bar, and I only received the weights or bar – what do I do?
SMARTBAR™ Sets are delivered in 2 boxes (Bar in one carton and the Weight Set in another carton). Occasionally, UPS will deliver one package one day, and the second package the next day.
Check the tracking status of your shipments by following the tracking steps listed under “How do I track my order?”. If all packages say "Delivered" but you have not received all items, please email
info@lesmillsequipment.com with the following information so we can help you file a claim to resolve the issue:
1) Your order number
2) A detailed description of the issue
I received my order which included incorrect items, missing items, or the goods were damaged upon delivery – what do I do?
Please contact our support team at
info@lesmillsequipment.com within 7 days to report any issues with your order and include the following information:
1) Your order number(s)
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue