Shipping & delivery
Where do you ship?
If you are in the UK, please click here.
If you are located outside of the US or UK, please refer to the list of our Global Distributors for any SMARTTECH™ or Don Oliver BODYPUMP™ Equipment here http://www.lesmills.com/merchandise/us/distributors/
Do you ship to APO/FPO?
What are my shipping options?
Is there a facility or store that sells LES MILLS® Equipment or an alternative to shipping?
When will my order be shipped?
Orders are processed within 2 business days.
Orders received on Fridays are picked up by carriers on Mondays. Orders received during the weekend are picked up on Tuesdays.
Once your order ships, estimated delivery time is within 2 - 5 business days.
Orders under 150lbs – Canada:
As above, however once your order ships, estimated delivery time is within 3 – 10 business days.
Orders over 150lbs:
Orders are processed within 2 business days. Once your order ships, estimated delivery time is 3 - 5 business days.
We do not ship partial orders. If you have ordered a pre-sale item along with in-stock merchandise, the order will not ship until all items are available.
Do I need to sign for my package?
How do I track my order?
You will receive a tracking number for your UPS shipment when you receive the shipping confirmation email. If there are multiple cartons in your order there will be a tracking number assigned to each. Visit www.ups.com/track and enter the tracking number. It will show how many pieces you have in the shipment and the estimated delivery date. Click into the hyperlink (eg “1 of 4 piece shipment”) and it will show each of the tracking numbers assigned to your full order.
Each carton within an order may not be delivered at the same time or the same day. If you have not received your full order within the estimated delivery time, please contact firstname.lastname@example.org.
Orders over 150lbs
To track your shipment please email email@example.com and include the order number.
Who do I contact if my order is showing as “delivered,” but I have not yet received my items?
1) Your order number
2) A detailed description of the issue
I ordered a SMARTBAR™ Weight Set and Bar, and I only received the weights or bar – what do I do?
Check the tracking status of your shipments by following the tracking steps listed under “How do I track my order?”. If all packages say "Delivered" but you have not received all items, please email firstname.lastname@example.org with the following information so we can help you file a claim to resolve the issue:
1) Your order number
2) A detailed description of the issue
I received my order which included incorrect items, missing items, or the goods were damaged upon delivery – what do I do?
1) Your order number(s)
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue
Cancellation & Returns
Can I cancel my order?
If the order has already shipped, we cannot recall it. Please refer to https://shop.lesmills.com/us/shipping-and-returns for information on how to return your items.
Do you accept returns?
If for any reason you are not satisfied with your SMARTTECH™ equipment, you can return it within 30 days for a full refund. To initiate a return click here to see how to create a return .
Hawaii & Alaska Returns
We accept returns of unopened cartons within 14 days of purchase. Returns will be refunded for the product purchase price. All freight charges are the responsibility of the customer. Please email email@example.com for more information.
Returns will be refunded for the original product purchase price & tax applied in your original order. (Charges to return the item(s) back to our warehouse will not be included). All return freight charges are the responsibility of the customer. Customers are responsible for any duties/taxes applied by customs when returning items to the USA. If the value is less than USD $800, there should not be any duty applied. Please email firstname.lastname@example.org for more information.
*For LES MILLS® used goods all sales are final – returns are not covered under warranty.
Can I add, remove, or change products in an order that has already been submitted?
Can I return equipment if I purchased a bundle that includes a LES MILLS+ subscription?
For more information, see our T&C's
Can I return individual item(s) from an equipment bundle?
Payment & Financing
What are the credit card payment options?
Do you have financing available for consumers?
Checkout each product listing for details on available plans – we even offer 24 month plans on our top selling bundles. For general information on our partnership with Klarna, please click HERE.
Please note you will need to reach out to Klarna directly if you encounter any issues while processing your order: https://www.klarna.com/us/customer-service/.
If you are located in Canada, Hawaii or Alaska, Klarna is not currently available.
Does LES MILLS® charge sales tax?
LES MILLS® is required by law to charge sales tax in all the states where sales tax applies. Rates differ based on your location and will clearly show in your checkout cart before you complete your purchase.
LES MILLS® is required by law to charge consumer sales tax. Rates differ per province and will clearly show in your checkout cart before you complete your purchase.
For shipments to Canada, can I pay in CAD?
What warranty does LES MILLS® offer on equipment?
LES MILLS® INSTRUCTORS
How do you verify a customer is a LES MILLS® Instructor?
Please follow the below instructions to create an account on our equipment site. You will then see your discounts apply in your cart at checkout.
1. Go to https://shop.lesmills.com/us/customer/account/login/
2. Click "Create an Account"
3. Click "Create New"
4. Select "Instructor” when prompted to ensure discounts apply in cart
5. Click Submit!
What if the product I want is out-of-stock?
We do not ship partial orders. If you have ordered a pre-sale item along with in-stock merchandise, the order will not ship until all items are available. Once your order ships, you will receive a shipping confirmation email containing tracking details.
How do I care for my SMARTTECH™?
I’m having trouble logging into my LES MILLS® Equipment account. Who do I contact?
Why has the maximum weight for a SMARTBAR decreased from 60kg/130lb to 45kg/99lb?
I have other questions.
Wear and Care
What is LES MILLS+?
Many of the workouts are only 20-30 minutes – ideal for in-home – and they’re just as challenging and rewarding as going to the gym. In addition, LES MILLS+ provides workout schedules customized to your level of fitness, Les Mills Nutrition knowledge to improve your training, and videos to get the most out of your workout regimen.
Want to give it a go? Select here to start your free trial!
To get a flavor of LES MILLS+, check out our Facebook community here: https://www.facebook.com/groups/LMODsquad/
How can I get support for LES MILLS+?
How do I start the LES MILLS+ subscription that comes with my Equipment order?
I already have an active LES MILLS+ subscription, when can I redeem the subscription that comes with my Equipment order?
For more information on adding the LES MILLS+ subscription included in your equipment purchase please read through the support article on the LES MILLS+ help page HERE.