FAQ

YES! You do not have to be a LES MILLS® Licensee to purchase equipment. LES MILLS® Equipment is available to all health clubs, fitness studios, gyms, corporate wellness centers, spas, and other fitness facilities that use equipment and not for resale to the public.

You can now place an order directly on our website, when you have a club account.

• If you are a current LM partner use your organizations email and forgot password to gain access.
• If you are not a current LM partner choose 'create account' to register your club today. Our Equipment team will review and grant you access.

If you have further questions please contact us for more information.

Once you are logged into your Club Store account, you can build and submit your quote request directly on our website.

Your club-specific, exclusive discount will already be applied, you just add products to your cart, then select “Request a Quote” at checkout. From there, you’ll receive a "Your Quote is Ready" email after our team applies shipping and applicable taxes.

Our team will review your request and you'll receive an approved quote email - usually within 1 business day that will connect you back to the club store. That quote will include pricing, shipping, and any applicable terms, and will be ready for checkout.

You will receive an email to let you know that you have a new quote. This email will include a link "View or Accept Quote".

First time users, you will be directed to set your password.

Return users you will be directed to the login page, and once logged in you can view your quote and make changes by updating the product quantities.

Logging in to the Club Store is separate to logging in to Connect, and won't interrupt or affect your Connect login details.

You can view and manage active quotes under My Account > My Quotes, where you can also print and make changes, and checkout when you're ready.

You can make changes to your quote by removing items, updating the product quantities or reaching out to us directly and we’ll help adjust it. If you have questions about your quote you can use the comment box to reach out to our team.

Any changes made to your quote will be submitted to Les Mills for approval.

We are unable to change an order once it has been placed due to fast warehouse processing. You can place an additional order if you wish to purchase additional items.

If you want to remove or change products, you can initiate a returns process after your original order is delivered.

Step 1: Log In

1. Go to shop.lesmills.com/us-clubs/customer/account/login/
2. Click Log In (upper right corner).
3. Use the same email address you use for your LES MILLS CONNECT club login.
   • If you’ve logged into the equipment shop before, enter your password.
   • If this is your first time, click Forgot Password to create one. Your account is already set up with your club’s exclusive discounts.

4. Choose the club requiring Les Mills Equipment by clicking on the drop down in the top right.

Step 2: Build Your Quote

• Browse products and add items to your cart.   Your partner pricing will already be displayed with your discount showing. 

• At checkout, select Request a Quote
• You’ll receive a quote notification via email within 1 business day, that includes shipping, taxes and terms.

Step 3: Confirm & Pay

Review your quote and checkout online when ready.  Confirm your shipping address and choose Standard Delivery or a Requested Delivery Date.

Choose a payment option with your agreed terms applied.

Once logged in, you will be able to see your partner discount and add products to your cart, then proceed to checkout.

There are two ways to share a quote with your team.

1.Share the quote manually

2. Give someone access to view or approve the quote online

Yes - if your clubs are linked within the same account, you can create quotes for multiple clubs. If your clubs are linked, use the club picker drop‑down in the top‑right of the menu to switch between clubs and create quotes for each one as needed.

Once a quote is created for a specific location it cannot be switched and a new quote would be needed for the correct facility.

If you’re not seeing your other clubs, please contact our team with the details of the clubs you’d like linked. We can set this up for you.

On the login page, select Forgot password? and enter the email address linked to your club account. We’ll send you an email with a link to reset your password. If you don’t see it, please check your spam or junk folder.

If the team do not already have your documentation, please email equipment.usa@lesmills.com with a copy of your current tax exempt certificate.

Our team will review and apply the exemption within 48 hours. You’ll receive a confirmation email once this has been completed.

If you’re an account admin, you can manage users from My Account > Club Users.

Select the user you’d like to update, click Manage and from there you can either set as inactive (temporarily locking the user) or permanently delete by selecting Delete. The user will no longer be able to access your club account or create quotes..

To add another club under your organization, please contact your Les Mills Customer Experience Manager with your club details or submit your request at https://shop.lesmills.com/us-clubs/contact-us .

If your pricing or discount doesn’t look right, first check that you’re logged into the correct club account (if you have multiple these will be shown in the drop-down in the top-right of your screen, shown below).

If the issue persists, please contact our team with the quote number (if applicable) and a brief description of the issue so we can investigate and resolve it.

All payment methods are supported online, so you can choose the option that works best for your club. We currently offer:

• Invoice on Account (use of PO numbers permitted)
• Credit Card
• ACH (Bank Transfer)

Available payment options will depend on your club account setup and will be shown at checkout. If you have any questions, please reach out to our team.

If you have any questions, please reach out to our team.

Once your order is placed, you'll be sent an order confirmation, and upon dispatch, your order invoice will be sent to your accounts department on file.

You can also log into your club account and navigate to My Account > Orders. Select your order and choose the print options below:

If you’re unable to find an invoice, please contact our team for support.

If you are paying via check, please remit payment for the balance to the address listed below by the invoice due date:

HSBC Bank
DEPT CH 17103
Palatine, IL 60055-7103

For overnight checks, please send the check to the following address:

Les Mills United States Trading Inc

Lockbox# 17103

5505 N. Cumberland Ave, Ste 307

Chicago, IL 60656-1471

If you have questions, contact our team for assistance.

ACH (bank transfer) is available as a payment option at checkout. You'll need to enter your account details (routing number, account number, first & last name) to proceed.

If you need help paying via ACH or have questions about bank details, please contact our team and we’ll assist you.

At this time, we don’t offer in-house financing or partner with a specific lender. However, you’re still welcome to secure financing through a lender of your choice.

We can provide any necessary order details, invoices, or documentation your lender may require.
Once financing is approved through your preferred partner, you can place your order using the approved payment method.

For accounts payable support, including invoice or payment questions, please contact our Accounts Payable team.

Once your order has shipped, we'll send through your tracking information. You can also view tracking by selecting your club location in the top right site picker then selecting My Orders>View Order>Track Order as seen below:

Orders are delivered by our trusted freight partners, selected based on your location, order size, and delivery requirements. Carrier details will be shown at checkout when placing your order.

Installation services are not included by default. Please reach out to your Les Mills Equipment representative who can confirm options and next steps with you, if installation is available in your region.

Shipping costs are calculated based on order size, weight, delivery location, fuel cost and if specialized freight is required.

Shipping costs will be shown on your quote or at checkout before you place your order.

Yes. You’ll receive email notifications when your order ships, and delivery updates where available.

If more than 5 business days have passed from the delivery date listed on your tracking information, please contact our team with the following so we can help you file a claim and receive your product.

1) Your order number

2) Photos clearly showing the contents of what you received and the packaging it came in

3) A detailed description of the issue

If something doesn’t look right with your order, please contact our team as soon as possible with your order number and a description of the issue. We’ll work with you to review and resolve it quickly.

If your order arrives damaged, please note the damage at the time of delivery (with photos, if possible) and contact our team immediately. Include your order number and any other relevant delivery details so we can assist with next steps.

Currently, we ship to:

● United States (including Hawaii and Alaska)

● Canada

LES MILLS® Equipment provides limited warranties on all products. Warranty coverage varies by product and category. Please note that used goods are not covered under warranty.

Full warranty details, including SMARTTECH™ equipment coverage, are available on our warranty page: https://shop.lesmills.com/manuals-and-warranties

To make a warranty claim, please submit your order and company details via our warranty claim form: https://shop.lesmills.com/us/warranty-claim.

To keep your equipment in good condition, we recommend cleaning it regularly using a soft cloth and a mild, non‑abrasive cleaner. Avoid harsh chemicals, solvents, or abrasive materials, as these may damage equipment finishes and components.

For product‑specific care instructions, please refer to the manuals available here: https://shop.lesmills.com/manuals-and-warranties

The SMARTBAR™ is designed to hold a maximum load of 45kg / 99lbs

• A maximum of three (3) weight plates can be clipped on each end
• Plates should be loaded with the largest plates closest to the gator handle and the smallest plates on the outside
• This allows for up to 22.5kg / 50lb per end, with multiple plate combinations possible

High‑intensity, accelerated movements (for example, GRIT STRENGTH accelerated clean & press) are considered extreme use.

For full usage guidance and product specifications, please refer to the SMARTTECH™ manuals available here: https://shop.lesmills.com/us/manuals-and-warranties

The SMARTBAR™ bar has not changed, however, we have decreased the maximum weight recommendation from 60kg/130lbs to 45kg/99lbs. This change has been made in response to the results of testing done as part of ongoing product quality control (QC) to ensure the product is fit for purpose.

Since the launch of the SMARTBAR™ in 2012, there has been a significant change in both how it is used and the weight it is subjected to. This is due to the increasing popularity of high-intensity classes such as GRIT STRENGTH®, and an increase in the overall strength amongst our users. We have found through our testing that the increased intensity and frequency of aggressive movements with more than 45kg/99lbs (22.5kg/49lbs per end) loaded on the SMARTBAR™ may result in the bar developing a permanent bend. To ensure our product's safety and an optimal experience, using the SMARTBAR™ with more than 45kg/99lbs is not recommended and falls outside our manufacturer warranty.

Weight rack capacity depends on the specific rack model and installation setup. For safety and compliance, always follow the maximum load limits outlined in the product manual.

Weight rack manuals and specifications are available here: https://shop.lesmills.com/manuals-and-warranties

Please click here for more information on how to set up the SMARTBAR™ racks.

We can attempt to cancel orders within 24 hours of purchase. However, cancellations are not guaranteed and your order may have already been shipped.

If the order has already shipped, it cannot be cancelled and will need to follow the returns process instead.

To request a cancellation, please contact contact our team as soon as possible with your order number and reason for cancellation.

Yes, for parcel (under 150 lb) returns are accepted depending on your location and the condition of the items.

• Continental United States: Some equipment may be eligible for return within 30 days
• Canada, Hawaii & Alaska: Returns are accepted for unopened cartons within 30 days of purchase. Returns are refunded for the product purchase price only. Freight and return shipping costs are the responsibility of the customer.

For freight orders (over 150 lbs) to initiate a return or confirm eligibility, please contact our team before sending any items back..

Please contact our team before attempting to return any items.

We’ll advise whether replacement packaging or alternative arrangements are available, as original packaging may be required for approved returns..