FAQS FOR CONSUMERS & INSTRUCTORS

Shipping & delivery

Where do you ship?

LES MILLS® Nordic ships within Sweden, Poland, Finland, Estonia, Latvia, Lithuania, Denmark, Czech and Slovakia, Romania, Bulgaria, Moldova, & Portugal.
If you have any request regarding shipping to Norway please contact lmn.equipment@lesmills.com.

If you are located outside of these countries, please refer to the list of our Global Distributors for any SMARTTECH™ or Don Oliver BODYPUMP™ Equipment here at http://www.lesmills.com/merchandise/us/distributors/

What are my shipping options?

We offer 2 different shipping options and our system will automatically select the cheapest service for you.
  • Courier Delivery (DPD)
  • Pallet/truck Delivery (Mainfreight)

How long will shipping take?

CarriersEstimated Delivery Time
DPD CourierSweden & Denmark – 2-4 Business Days
Finland, Estonia, Latvia, Lithuania, Czech and
Slovakia, Romania, Bulgaria, Moldova, Portugal,
& Poland – 3-4 Business Days
Norway – contact us
Pallet/Truck DeliverySweden, Poland, Estonia, Latvia, Lithuania,
Denmark, Czech and Slovakia, Romania &
Moldova – 2-5 Business Days
Finland, Bulgaria, & Portugal – 5-6 Business Day
Norway – contact us


Orders will be processed within 2 business days. Orders received on Fridays prior to 12pm are processed and picked up by Carriers on Mondays. Orders received during the weekend are processed and picked up on Tuesdays. Due to COVID-19 affecting some businesses and movement within regions there may be an additional delay in shipping time of up to 5 days.

How do I track my order?

Courier Orders
You will receive a DPD tracking number in your Shipping Confirmation. Simply click on the link and it will direct you to the DPD website. Your shipment may contain different cartons and each carton will have a separate tracking number listed in the Shipping Confirmation. Each carton within an order may not be delivered at the same time or on the same day. If you have not received your full order within the estimated delivery time, please contact lmn.equipment@lesmills.com.

Mainfreight Trucking Orders
If you don’t receive a link via your order confirmation, to track your shipment please email lmn.equipment@lesmills.com and include the order number. Most freight carrier orders arrive within 7-10 business days of ordering.

Who do I contact if my order is showing as “Delivered,” but I have not yet received my items?

If more than 5 business days have passed from the delivery date listed on your tracking information, please email lmn.equipment@lesmills.com with the following so we can help you file a claim and receive your product.

1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue

I received my order which included incorrect items or was missing items and/or the goods were damaged upon delivery – what do I do?

Please contact lmn.equipment@lesmills.com within 3 business days with any issues you have with your order and include the following:
1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue
4) Please advise if you noted any damage or missing items on the POD

Cancellation & Returns

Can I cancel my order?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email lmn.equipment@lesmills.com if the order was placed within the last two business days or call +46 8 55 60 96 90.
However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information at https://shop.lesmills.com/se/terms-of-use/.

Do you accept returns?

As a consumer, you have the right to cancel your contract from the time of shipment up to 14 days after receipt of the goods. You can find more detailed information in our terms and conditions.

If the order is cancelled, the goods must be returned to our central warehouse in the Netherlands. Please enclose the order number with the shipment (or the original invoice, for example) so that we can assign your return.

The shipping address is:
LES MILLS P / A ANTOON MAINFREIGHT
INDUSTRIESTRAAT 2
7041 GD 'S-HEERENBERG
NETHERLANDS

You must bear the direct costs of the return even if it is a forwarding delivery. We would be happy to support you in commissioning a shipping company.

You must only pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Can I add, remove or change products for an order that has already been submitted?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email lmn.equipment@lesmills.com days or call +46 8 55 60 96 90.
However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information at https://shop.lesmills.com/se/terms-of-use/.

What is the returns policy and warranty provided on Les Mills Genuine Used goods?

Les Mills Used products are genuine but have been used previously at Les Mills live events. Products may show signs of wear such as scratches, scrapes, and/or scuffing, etc. – however, the product will be fit-for-purpose and perfect for using for Les Mills classes. Products are sold "As Is". All sales are final. Warranty and returns for change of mind will not be accepted.

Payment & Finance

What are the credit card payment options?

We accept payment by the following credit cards only: Visa® and Mastercard®. When you place your order, you will be issued an electronic invoice and your credit card will be charged. Please note that some credit card companies will charge a currency conversion fee to your credit card account when processing your payment. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. Payment for your order must be accepted by Les Mills’ central bank network. If your payment is declined, you will receive an automated notification that your order cannot be processed.

Can I pay by check?

No, we do not accept cheque payments.

Do you have finance available for consumers?

We have partnered with Klarna to offer payment plans – so you can get the gear now but pay over time.

Checkout each product listing for details on available plans – we even offer 24 month plans on our top selling bundles.

Please note you will need to reach out to Klarna directly if you encounter any issues while processing your order.

Warranty

What warranty does LES MILLS® offer for the equipment?

LES MILLS® Equipment provides limited warranties on all products. The limited warranty differs for each product.

You can find Smart Tech Warranty here.
Resistance Tubes: 12 months.
Don Oliver: Two years.

Other questions

I’m having trouble logging into my Les Mills Equipment account. Who do I contact?

Contact customer support by sending an email to lmn.equipment@lesmills.com.

How can I be alerted when an out of stock product is available?

You are able to sign up for an email when an out of stock product is back in stock. Find the product and click through to the page with the product description. Above the product details and the social media icons, there is a link that says "Sign up to get notified when this product is back in stock." Once that is clicked, you will then receive an email when the product is available again. Make sure you are signed into your account first!

I have other questions

Contact customer support by sending an email to lmn.equipment@lesmills.com.