FAQS FOR CLUBS

Ordering

I’m having trouble logging into my Les Mills Equipment account. Who do I contact?

Contact customer support by sending an email to lmn.equipment@lesmills.com.

How can I be alerted when an out of stock product is available?

You can sign up for an email when an out of stock product is back in stock. Find the product and click through to the page with the product description. Above the product details and the social media icons, there is a link that says, "Sign up to get notified when this product is back in stock." Once that is clicked, you will then receive an email when the product is available again. Make sure you are signed into your account first!

Can I add, remove, or change products for an order that has already been submitted?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email lmn.equipment@lesmills.com if the order was placed within the last two business days or call +46 8 55 60 96 90.
However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information.

Shipping

What are my shipping options?

We offer 2 different shipping options and our system will automatically select the cheapest service for you.
  • Courier Delivery (DPD)
  • Pallet/truck Delivery (Mainfreight)

When will my order be shipped?

CarriersEstimated Delivery Time
DPD CourierSweden & Denmark – 2-4 Business Days
Finland, Estonia, Latvia, Lithuania, Czech and
Slovakia, Romania, Bulgaria, Moldova, Portugal,
& Poland – 3-4 Business Days
Norway – contact us
Pallet/Truck DeliverySweden, Poland, Estonia, Latvia, Lithuania,
Denmark, Czech and Slovakia, Romania &
Moldova – 2-5 Business Days
Finland, Bulgaria, & Portugal – 5-6 Business Day
Norway – contact us


Orders will be processed within 2 business days. Orders received on Fridays prior to 12pm are processed and picked up by Carriers on Mondays. Orders received during the weekend are processed and picked up on Tuesdays. Due to COVID-19 affecting some businesses and movement within regions there may be an additional delay in shipping time of up to 5 days.

How do I track my Courier Order?

You will receive a DPD tracking number in your Shipping Confirmation. Simply click on the link and it will direct you to the DPD website. Your shipment may contain different cartons and each carton will have a separate tracking number listed in the Shipping Confirmation. Each carton within an order may not be delivered at the same time or on the same day. If you have not received your full order within the estimated delivery time, please contact lmn.equipment@lesmills.com

How do I track my Pallet/Trucking Order?

If you don’t receive a link via your order confirmation, to track your shipment please email lmn.equipment@lesmills.com and include the order number. Most freight carrier orders arrive within 7-10 business days of ordering.

Who do I contact if my order is showing as “Delivered,” but I have not yet received my items?

If more than 5 business days have passed from the delivery date listed on your tracking information, please email lmn.equipment@lesmills.com with the following so we can help you file a claim and receive your product.

1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue

I received my order which included incorrect items or was missing items and/or the goods were damaged upon delivery – what do I do?

Please contact lmn.equipment@lesmills.com within 3 business days with any issues you have with your order and include the following:
1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue
4) Please advise if you noted any damage or missing items on the POD

Can I cancel my order?

Usually we cannot change or cancel an order after it has been placed. However, we will do everything we can to help you with your request. Please send an e-mail to lmn.equipment@lesmills.com if the order was placed within the last two working days or call +49 (0) 405 24 72 12-0. As a private consumer, however, you have the right to terminate your contract with us at any time from the date of shipment up to 14 days after receipt of your equipment. Further information can be found in our terms and conditions.

Payment

What are the credit card payment options?

We accept payment by the following credit cards only: Visa® and Mastercard®. When you place your order, you will be issued an electronic invoice and your credit card will be charged. Please note that some credit card companies will charge a currency conversion fee to your credit card account when processing your payment. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. Payment for your order must be accepted by Les Mills’ central bank network. If your payment is declined, you will receive an automated notification that your order cannot be processed.

Can I pay by check?

No, we do not accept cheque payments.

WARRANTIES

What warranty does LES MILLS® offer for the equipment?

LES MILLS® Equipment provides limited warranties on all products. The limited warranty differs for each product.

You can find Smart Tech Warranty here.
Resistance Tubes: 13 months.
Don Oliver: Two years.

Other questions

I’m having trouble logging into my Les Mills Equipment account. Who do I contact?

Contact customer support by sending an email to lmn.equipment@lesmills.com.

How can I be alerted when an out of stock product is available?

You are able to sign up for an email when an out of stock product is back in stock. Find the product and click through to the page with the product description. Above the product details and the social media icons, there is a link that says "Sign up to get notified when this product is back in stock." Once that is clicked, you will then receive an email when the product is available again. Make sure you are signed into your account first!

I have other questions

Contact customer support by sending an email to lmn.equipment@lesmills.com.