Returns

Can I cancel my order?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email lmn.equipment@lesmills.com if the order was placed within the last two business days or call +46 8 55 60 96 90.
However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information at https://shop.lesmills.com/nordic/terms-of-use/.

Do you accept returns?

Extended returns during sale period: For consumer orders, we accept returns of unopened cartons within 60 days of receipt of your order (only for items purchased during the sale period between 17 November – 31 December 2023). Standard 14 day returns apply for items purchased outside the sale period.

The consumer is liable for the cost of return shipping. To organise your return email our Customer Support team on lmn.equipment@lesmills.com and the team will contact you to arrange payment of the collection fee. Once the collection fee has been paid, a collection date will be organised. Returns will be refunded for the product purchase price only. All freight charges are the responsibility of the customer.

Can I add, remove or change products for an order that has already been submitted?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email lmn.equipment@lesmills.com days or call +46 8 55 60 96 90.
However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information at https://shop.lesmills.com/nordic/terms-of-use/.

What is the returns policy and warranty provided on Les Mills Genuine Used goods?

Les Mills Used products are genuine but have been used previously at Les Mills live events. Products may show signs of wear such as scratches, scrapes, and/or scuffing, etc. – however, the product will be fit-for-purpose and perfect for using for Les Mills classes. Products are sold "As Is". All sales are final. Warranty and returns for change of mind will not be accepted.