FAQS FOR CONSUMERS & INSTRUCTORS

LES MILLS® Nordic ships within Sweden, Norway, Poland, Finland, Estonia, Latvia, Lithuania, Denmark, Czech and Slovakia, Romania, Bulgaria, Moldova, & Portugal.

For shipments to Norway click here for important information regarding payment. See the section titled "Duties and Taxes Applicable for Orders to Norway".

If you are located outside of these countries, please refer to the list of our Global Distributors for any SMARTTECH™ or Don Oliver BODYPUMP™ Equipment here at http://www.lesmills.com/merchandise/us/distributors/

Orders less than 150kg (and less than 7 cartons) will be sent by our courier service – DPD*.  A flat shipping rate of EUR20 per order applies.  For all other orders, the cheapest pallet/truck delivery rate will be shown to you at checkout, or contact our customer service team.

• Courier delivery via POST NORD for Sweden, Denmark, Finland & Norway or via DPD for Poland, Czech Republic, Slovakia, Rumania, Bulgaria, Portugal, Estonia, Latvia, Lithuania, and Moldova.


• For all orders to Norway or other non-EU countries, any customs charges, duties and taxes are payable by the customer directly to their local customs broker.

Carriers	Estimated Delivery Time
DPD Courier	Sweden & Denmark – 2-4 Business Days Finland, Estonia, Latvia, Lithuania, Czech and Slovakia, Romania, Bulgaria, Moldova, Portugal, & Poland – 3-4 Business Days Norway – contact us
Pallet/Truck Delivery	Sweden, Poland, Estonia, Latvia, Lithuania, Denmark, Czech and Slovakia, Romania & Moldova – 2-5 Business Days Finland, Bulgaria, & Portugal – 5-6 Business Day Norway – contact us

Orders will be processed within 2 business days. Orders received on Fridays prior to 12pm are processed and picked up by Carriers on Mondays. Orders received during the weekend are processed and picked up on Tuesdays. Due to COVID-19 affecting some businesses and movement within regions there may be an additional delay in shipping time of up to 5 days.

Courier Orders
You will receive a tracking number in your Shipping Confirmation.  Simply click on the link and it will direct you to the couriers website.  Your shipment may contain different cartons and each carton will have a separate tracking number listed in the Shipping Confirmation.  Each carton within an order may not be delivered at the same time or on the same day.  If you have not received your full order within the estimated delivery time, please contact lmn.equipment@lesmills.com.

If you are located in SWEDEN, NORWAY, FINLAND or DENMARK your order will be shipped via POST NORD

If you are located in Poland, Czech Republic, Slovakia, Rumania, Bulgaria, Portugal, Estonia, Latvia, Lithuania, or Moldova your order will be shipped via DPD

Mainfreight Trucking Orders
If you don’t receive a link via your order confirmation, to track your shipment please email lmn.equipment@lesmills.com and include the order number. Most freight carrier orders arrive within 7-10 business days of ordering.

If more than 5 business days have passed from the delivery date listed on your tracking information, please email lmn.equipment@lesmills.com with the following so we can help you file a claim and receive your product.

1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue

Click here or here to see the status of your order. If more than 5 business days have passed from the delivery date listed on your tracking information and you have not received your order, please email lmn.equipment@lesmills.com

Please contact lmn.equipment@lesmills.com within 3 business days with any issues you have with your order and include the following:
1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue
4) Please advise if you noted any damage or missing items on the POD

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email lmn.equipment@lesmills.com if the order was placed within the last two business days or call +46 8 55 60 96 90.
However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information at https://shop.lesmills.com/nordic/terms-of-use/.

As a consumer, you have the right to cancel your contract from the time of shipment up to 14 days after receipt of the goods. You can find more detailed information in our terms and conditions.

If the order is cancelled, the goods must be returned to our central warehouse in the Netherlands. Please enclose the order number with the shipment (or the original invoice, for example) so that we can assign your return.

The shipping address is:
LES MILLS P / A ANTOON MAINFREIGHT
INDUSTRIESTRAAT 2
7041 GD 'S-HEERENBERG
NETHERLANDS

You must bear the direct costs of the return even if it is a forwarding delivery. We would be happy to support you in commissioning a shipping company.

You must only pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email lmn.equipment@lesmills.com days or call +46 8 55 60 96 90.
However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information at https://shop.lesmills.com/nordic/terms-of-use/.

Les Mills Used products are genuine but have been used previously at Les Mills live events. Products may show signs of wear such as scratches, scrapes, and/or scuffing, etc. – however, the product will be fit-for-purpose and perfect for using for Les Mills classes. Products are sold "As Is". All sales are final. Warranty and returns for change of mind will not be accepted.

We accept payment by the following credit cards only: Visa® and Mastercard®. When you place your order, you will be issued an electronic invoice and your credit card will be charged. Please note that some credit card companies will charge a currency conversion fee to your credit card account when processing your payment. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. Payment for your order must be accepted by Les Mills’ central bank network. If your payment is declined, you will receive an automated notification that your order cannot be processed.

No, we do not accept cheque payments.

Les Mills will not add VAT to your invoice and does not pay this to the authorities on your behalf.

Our invoice will show “0% VAT export delivery according to Article 146 Paragraph 1 of the EU VAT Directive 2006/112/EC”. However, 25% import VAT is applicable and the customer is liable to cover this cost (import duties and import VAT). For clubs that are VAT registered and provide a valid Norway VAT registration number, the Vat will be able to be claimed back through a VAT return. If a club is not VAT registered the 25% is payable and cannot be claimed back. All consumer orders will incur 25% VAT on entry into Norway.

LES MILLS® Equipment provides limited warranties on all products. The limited warranty differs for each product.

You can find Smart Tech Warranty here.
Resistance Tubes: 12 months.
Don Oliver: Two years.

Contact customer support by sending an email to lmn.equipment@lesmills.com.

You are able to sign up for an email when an out of stock product is back in stock. Find the product and click through to the page with the product description. Above the product details and the social media icons, there is a link that says "Sign up to get notified when this product is back in stock." Once that is clicked, you will then receive an email when the product is available again. Make sure you are signed into your account first!

Contact customer support by sending an email to lmn.equipment@lesmills.com.

The SMARTBAR bar has not changed, however, we have decreased the maximum weight recommendation from 60kg/130lbs to 45kg/99lbs. This change has been made in response to the results of testing done as part of ongoing product quality control (QC) to ensure the product is fit for purpose. Since the launch of the SMARTBAR in 2012, there has been a significant change in both how it is used and the weight that it is subjected to. This is primarily due to the increasing popularity of high-intensity classes such as GRIT STRENGTH, and an increase in the overall strength amongst our user base. We have found through our testing that the increased intensity and frequency of aggressive movements with more than 45kg/99lbs (22.5kg/49lbs per end) loaded on the SMARTBAR may result in the bar developing a permanent bend. To ensure our product's safety and an optimal experience, using the SMARTBAR with more than 45kg/99lbs is not recommended and will now fall outside our manufacturer warranty.

Find out more about ware and care here