Can I purchase the products even though my facility does not license LES MILLS® programs?
YES! You do not have to be a LES MILLS® licensee to purchase equipment. Les Mills® equipment is available to all health clubs, fitness studios, gyms, corporate wellness centers, spas and other fitness facilities that use equipment and not for resale to the public.
Can I purchase equipment for personal and professional use?
Yes! We are happy to sell professional grade equipment to any fitness professional for professional use and not resale to the public.
How do you validate a customer is a LES MILLS® Licensee or Instructor?
We review all new customer accounts to check for any missing data. We verify all Licensees and Instructors are in our database. We may contact you to verify details in an effort to communicate special discounts and announcements.
What are the credit card payment options?
We accept Visa, MasterCard, American Express, and Discover. We accept debit cards from the US and Canada.
What are my shipping options?
We offer 3 different shipping options, varying in price, for orders over 150lbs as below:
- Delivery to Dock/Ground outside customer facility
- Delivery inside customer facility, equipment unpackd, debris removed, day and time definite for ETA
- Delivery inside customer facility, equipment unpacked, debris removed, day and tiem definite for ETA, and assembly of equipment
For orders under 150lbs a courier service will be used. Our system will automatically select the cheapest option for you. If you have purchased equipment as part of an LMOD subscription bundle your order will fall under the 150lb threshold so a courier service will be used.
Is there a facility or store that sells LES MILLS® Equipment or an alternative to shipping?
Shipping costs are calculated using FedEx Rates which take into account the weight of the order and the distance from our Distribution Center near Chicago. If you are located in the Chicagoland area, you can choose to "Pick Up" your order at our Distribution Center for a handling fee of $50.00USD.
I received my order which included incorrect items or was missing items and/or the goods were damaged upon delivery, what do I do?
Please contact firstname.lastname@example.org within 3 business days with any issues you have with your order.
Do you ship to anywhere outside of the US?
LES MILLS® US ships anywhere in the United States, including Hawaii and Alaska. Clubs registered for GST within Canada can also purchase. We are unable to ship to non-GST registered clubs & all consumers in Canada. If you are located outside of the US, please refer to the list of our Global Distributors for any SMARTTECH ™ or Don Oliver BODYPUMP™ Equipment here at http://www.lesmills.com/merchandise/equipment/distributors/
Can I pay by check?
Yes, you can pay by check. We will hold all check payments for 10 days before we release your order. To pay by check, please email email@example.com.
Can I cancel my order?
We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email firstname.lastname@example.org.
Can I add additional items to an order that has already been submitted?
We are not able to change an order once it has been placed due to fast warehouse processing. You will need to place an additional order if you wish to purchase additional items.
How can I be alerted when an out of stock product is available?
You are able to sign up for an email when an out of stock product is now in stock. Find the product in need, and click through to the page with the product description. Above the product details and the social media icons, there is a link that says "Sign up to get notified when this product is back in stock." Once that is clicked, you will then receive an email when the product is available again. Make sure you are signed in to your account first!
How do I order if my facility is Tax Exempt?
Please email your tax exempt certificate to email@example.com. We will then contact you to process your order.
Setting up SMARTBAR™ Racks
How do I set up my new SMARTBAR™ Rack?
Please click HERE for more information on how to set up the racks.
Do you have finance available for clubs?
Tracking Your Order
When will my order be shipped?
Your merchandise will be processed and shipped within two business days. Within two business days you will receive a shipment notification email that includes a tracking number.
I ordered a SMARTBAR™ Weight Set with Bar/ Don Oliver BODYPUMP™ Weight Set with Bar, and I only received the weights or bar, what do I do?
SMARTBAR™ Sets and Don Oliver BODYPUMP™ Sets are delivered in 2 boxes. Occasionally, FedEx will deliver one package one day, and the second package the next day. If you track your package using the tracking number provided in your shipment notification, and click "Show" on the lower right hand side, it will show you how many packages are in your shipment, and the tracking and status for each individual package. If both packages say "Delivered" please email firstname.lastname@example.org so we can help you file a claim and receive your product.
What warranty does LES MILLS® offer for the equipment?
LES MILLS® equipment provides limited warranties on all products. The limited warranty differs for each product.
You can find Smart Tech Warranty here.
Resistance Tubes: 13 months.
Don Oliver: Two years.
Contact customer support by sending an email to email@example.com.