Shipping & Delivery

How will my order be delivered?

● Orders under 100kg: Delivered via FedEx.
● Orders over 100kg: Delivered using a pallet service.

Do you provide installation?

Installation at your club is your responsibility.
If you’d like a quote for professional installation, email us at lmuk.merchandise@lesmills.com — we’ll be happy to help!

How are shipping costs calculated?

Shipping costs depend on:
● Weight and dimensions of your order
● Delivery location

You’ll receive a detailed cost breakdown in your order confirmation email.

How long will it take to process and deliver my order?

● Processing Time: About 2 business days in our warehouse.
● Delivery Times:
    ● Freight Orders: 3–5 business days after shipment.
    ● Smaller Parcels: 5–7 business days after shipment.
● Delivery Provider: We use trusted providers and will share their name and a tracking link once shipped.

Will I get shipping notifications?

Yes!
● Order Confirmation: Sent after your order is confirmed.
● Shipping Notification: Includes shipment details and estimated delivery.
● Parcel Tracking: A tracking link will be emailed once your parcel leaves our warehouse.

Which countries do you ship to?

Currently, we ship to:
● United Kingdom (including Northern Ireland)

Who can I contact for questions?

If you have any questions or need assistance, please contact our support team or email us at lmuk.merchandise@lesmills.com

Shipping and Delivery

We strive to ensure a smooth and efficient shipping and delivery process for our business partners. Below, you'll find details about how we handle shipping and delivery.

 

Delivery & Installation

Delivery & Installation Information

  • Orders under 100kg will be delivered via FedEx.
  • Orders over 100kg will be delivered using a pallet service.

Please note that installation of the equipment at your club is your responsibility. If you’d like to receive a quote for professional installation, feel free to contact us at lmuk.merchandise@lesmills.com – we’ll be happy to help!

 

Shipping Cost

  • Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. You will receive a detailed shipping cost breakdown in your order confirmation email.

 

Processing & Delivery Times

  • Processing Time: Orders take approximately 2 business days to process in our warehouse.
  • Delivery Times:
     - Freight Orders: Typically delivered within 3-5 business days after shipment.
     - Smaller Parcels: Typically delivered within 5-7 business days after shipment.
  • Delivery Provider: We use reliable delivery providers to ensure your order arrives safely and on time. You will receive the name of the delivery provider along with the tracking link.

 

Shipping Notification

  1. Order Confirmation: Once your order is confirmed, we will prepare your shipment with care.
  2. Shipping Notification: You will be notified of the shipping date via email, which includes an overview of the shipment details.
  3. Parcel Tracking: After our warehouse issues your parcel, we will send you a tracking link. This link will allow you to monitor the status of your shipment in real time.

 

Countries We Ship To

We currently ship to the following countries:

  • United Kingdom (including Northern Ireland)

 

Have a question?

If you have any questions about your shipment or need further assistance, please contact our support team at here.