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020 7264 0200

FAQS

Ordering

Can I purchase the products even though my facility does not license LES MILLS® programs?

YES! You do not have to be a LES MILLS® licensee to purchase equipment. Les Mills® equipment is available to all health clubs, fitness studios, gyms, corporate wellness centres, spas and other fitness facilities that use equipment and not for resale to the public.

Can I purchase a set for personal and professional use?

Yes! We are happy to sell professional grade equipment to any fitness professional for professional use and not resale to the public.

What are the credit card payment options?

We accept payment by the following credit cards only: Visa® and Mastercard®. When you place your order, you will be issued an electronic invoice and your credit card will be charged. Please note that some credit card companies will charge a currency conversion fee to your credit card account when processing your payment. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. Payment for your order must be accepted by Les Mills’ central bank network. If your payment is declined, you will receive an automated notification that your order cannot be processed. UK and Ireland only.

Can I cancel my order?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email LMUK.Merchandise@lesmills.com if the order was placed within last two business days or call 0207 264 0200.

However, if you are a consumer you may have a legal right to cancel your contract with us at any point from the time of dispatch until 14 days after you receive the equipment. See our Terms of Use for more information at shop.lesmills.com/tech/terms-of-use/.

How can I be alerted when an out of stock product is available?

You are able to sign up for an email when an out of stock product is now in stock. Find the product in need, and click through to the page with the product description. Above the product details and the social media icons, there is a link that says "Sign up to get notified when this product is back in stock." Once that is clicked, you will then receive an email when the product is available again. Make sure you are signed in to your account first!

How do I set up my new SMARTBAR™ Rack?

Please click HERE for more information on how to set up the racks.

When will my order be shipped?

Your equipment will be processed and shipped within five business days.

Can I ship outside the UK?

We ship anywhere in the UK and Ireland. For shipment to other countries please refer to the list of Global Distributors.