Shipping and Delivery

Where do you ship?

LES MILLS® Nordic ships within Sweden, Norway, Poland, Finland, Estonia, Latvia, Lithuania, Denmark, Czech and Slovakia, Romania, Bulgaria, Moldova, & Portugal.

For shipments to Norway click here for important information regarding payment. See the section titled "Duties and Taxes Applicable for Orders to Norway".

If you are located outside of these countries, please refer to the list of our Global Distributors for any SMARTTECH™ or Don Oliver BODYPUMP™ Equipment here at 

https://www.lesmills.com/merchandise/equipment/distributors/

What are my shipping options?

Orders less than 150kg (and less than 7 cartons) will be sent by our courier service – DPD*. Free shipping applies.

• Courier delivery via POST NORD for Sweden, Denmark, Finland & Norway or via DPD for Poland, Czech Republic, Slovakia, Rumania, Bulgaria, Portugal, Estonia, Latvia, Lithuania, and Moldova.
• For all orders to Norway or other non-EU countries, any customs charges, duties and taxes are payable by the customer directly to their local customs broker.

How long will shipping take?

Orders will be processed within 2 business days. Orders received on Fridays prior to 12pm are processed and picked up by Carriers on Mondays. Orders received during the weekend are processed and picked up on Tuesdays. Due to COVID-19 affecting some businesses and movement within regions there may be an additional delay in shipping time of up to 5 days.

I received my order which included incorrect items or was missing items and/or the goods were damaged upon delivery – what do I do?

Please contact lmn.equipment@lesmills.com within 3 business days with any issues you have with your order and include the following:

1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue
4) Please advise if you noted any damage or missing items on the POD

How do I track my order?

Courier Orders
You will receive a tracking number in your Shipping Confirmation.  Simply click on the link and it will direct you to the couriers website.  Your shipment may contain different cartons and each carton will have a separate tracking number listed in the Shipping Confirmation.  Each carton within an order may not be delivered at the same time or on the same day.  If you have not received your full order within the estimated delivery time, please contact lmn.equipment@lesmills.com.

If you are located in SWEDEN, NORWAY, FINLAND or DENMARK your order will be shipped via POST NORD

If you are located in Poland, Czech Republic, Slovakia, Rumania, Bulgaria, Portugal, Estonia, Latvia, Lithuania, or Moldova your order will be shipped via DPD

Mainfreight Trucking Orders
If you don’t receive a link via your order confirmation, to track your shipment please email lmn.equipment@lesmills.com and include the order number. Most freight carrier orders arrive within 7-10 business days of ordering.

Who do I contact if my order is showing as “Delivered,” but I have not yet received my items?

If more than 5 business days have passed from the delivery date listed on your tracking information, please email lmn.equipment@lesmills.com with the following so we can help you file a claim and receive your product.

1) Your order number
2) Photos clearly showing the contents of what you received and the packaging it came in
3) A detailed description of the issue

Click here or here to see the status of your order. If more than 5 business days have passed from the delivery date listed on your tracking information and you have not received your order, please email lmn.equipment@lesmills.com