Shipping and Returns
When will I receive my order?
We ship all orders within two working days, and it generally arrives within 7-10 business days from the shipment date. Orders outside the continental United States may have a longer shipping period.
How do I get a Quote?
After placing the items in your shopping cart, scroll down the page and enter the State and Zip Code for your delivery address and click on "Get a Quote". Most of the time you will only have one option for shipping. Select the freight amount and click on "Update Total". You will now see a full quote on screen that includes all freight and tax. You can print this quote by clicking on "Print Your Quote in PDF". All Quotes are valid for 30 days.
I just placed an order, when will it ship?
We ship all orders within two business days of receipt.
How are shipping costs calculated?
Shipping costs are based on weight, volume, and delivery address zip code.
Does Les Mills charge sales tax?
Les Mills is required by law to charge sales tax in areas we have a physical presence. If you are charged sales tax, it is because Les Mills has a registered tax base in your state.
Do you accept check payments?
Yes, we accept check payments. In order to pay by check, please email firstname.lastname@example.org. We will hold checks for 10 working days before your order will ship.
Why is my order shipping via freight carrier instead of Federal Express?
Orders less than 150 lbs are shipped Federal Express ground delivery. Orders larger than 150 lbs are shipped by freight carrier in order to reduce shipping costs. We work with several trucking companies to provide great service and competitive pricing.
How do I track my order from Federal Express?
You will receive a tracking number for your Federal Express shipment when you receive order confirmation. To find the tracking numbers for mulitple boxes, please click "Show" on the right hand column.
How do I track my freight carrier shipment?
To track your shipment via freight carrier please email email@example.com. Please include the order number. Most orders arrive within 7-10 business days of ordering.
Do you accept returns?
We accept returns of unopened cartons within 30 days of purchase. Returns will be refunded for the product purchase price only. All freight charges are the responsibility of the customer. Please email firstname.lastname@example.org for more information.
What if my product is damaged on receipt?
If you receive a damaged product, please email email@example.com immediately. If possible, please include photos of the shipment as delivered. This will expedite your claim so we can replace the damaged product.
What if I don't receive the exact quantity I ordered?
If you do not receive exactly what you ordered, please email firstname.lastname@example.org.