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FAQS

Ordering

Can I purchase the products even though my facility does not license LES MILLS® programs?

YES! You do not have to be a LES MILLS® licensee to purchase equipment. Les Mills® equipment is available to all health clubs, fitness studios, gyms, corporate wellness centers, spas and other fitness facilities that use equipment and not for resale to the public.

 

Can I purchase a set for personal and professional use?

Yes! We are happy to sell professional grade equipment to any fitness professional for professional use and not resale to the public.

 

How do you validate a customer is a LES MILLS® Licensee or Instructor?

We review all new customer accounts to check for any missing data. We verify all Licensees and Instructors are in our database. We may contact you to verify details in an effort to communicate special discounts and announcements.

 

What are the credit card payment options?

We accept Visa, MasterCard, American Express, and Discover. We accept debit cards from the US and Canada.

 

What are my shipping options?

We offer 3 different shipping options, varying in price, for orders that are over 150lbs and they are as follows:

1. Delivery to Dock/ Ground outside customer facility.

2. Delivery inside customer facility, equipment unpacked, debris removed, day and time definite for ETA.

3. Delivery inside customer facility, equipment unpacked, debris removed, day and time definite for ETA, and Assembly of equipment. 

 

The shipping costs are out of my price range, is there a facility or store that sells LES MILLS® Equipment or an alternative to shipping?

Shipping costs are calculated using FedEx Rates which take into account the weight of the order and the distance from our Distribution Center near Chicago. If you are located in the Chicagoland area, you can choose to "Pick Up" your order at our Distribution Center for a handling fee of $50.00USD.

 

I received my order and pieces were missing and/or the box was damaged upon delivery, what do I do?

Please contact info@lesmillsequipment.com immediately with any issues you have with your order. 

 

Do you ship to anywhere outside of the US?

LES MILLS® US ships anywhere in the United States, including Hawaii and Alaska, and to Canada. Please note that for orders in Canada, you may be charged duties and taxes in addition to the charges on our site. These duties and taxes are charged by Canadian Customs and we do not have any control over these fees If you are located outside of the US and Canada, please refer to the list of our Global Distributors for any SMARTTECH ™ or Don Oliver BODYPUMP™  Equipment here at http://www.lesmills.com/merchandise/equipment/distributors/

 

Can I pay by check?

Yes, you can pay by check. We will hold all check payments for 10 days before we release your order. To pay by check, please email info@lesmillsequipment.com.

 

Can I cancel my order?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email info@lesmillsequipment.com.  

 

Can I change an order that has already been submitted?

We are not able to change an order once it has been placed due to exceptionally fast shipping. You will need to place an additional order if you wish to purchase additional items.

 

How can I be alerted when an out of stock product is available?

You are able to sign up for an email when an out of stock product is now in stock. Find the product in need, and click through to the page with the product description. Above the product details and the social media icons, there is a link that says "Sign up to get notified when this product is back in stock." Once that is clicked, you will then receive an email when the product is available again. Make sure you are signed in to your account first!

 

How do I order if my facility is Tax Exempt?

Please email your tax exempt certificate to info@lesmillsequiment.com. We will then contact you to process your order.

 

Setting up SMARTBAR™ Racks

How do I set up my new SMARTBAR™ Rack?

Please click HERE for more information on how to set up the racks.

 

Tracking Your Order

When will my order be shipped?

Your merchandise will be processed and shipped within two business days.

 

I ordered a SMARTBAR Weight Set with Bar/ Don Oliver BODYPUMP Weight Set with Bar, and I only recieved the weights or bar, what do I do?

SMARTBAR Sets and Don Oliver BODYPUMP Sets are delivered in 2 boxes. Occasionally, FedEx will deliver one package one day, and the second package the next day. If you track your package using the tracking number provided in your shipment notification, and click "Show" on the lower right hand side, it will show you how many packages are in your shipment, and the tracking and status for each individual package. If both packages say "Delivered" please email info@lesmillsequipment.com so we can help you file a claim and recieve your product. 

 

 

Warranties

What warranty does LES MILLS® offer for the equipment?

LES MILLS® equipment provides limited warranties on all products. The limited warranty differs for each product.

SMARTBAR™ Warranty

SMARTSTEP™ Warranty

SMARTBAND™ Warranty

Resistance Tubes: 13 months.
Don Oliver: Two years.

Other Questions?

Contact customer support by sending an email to info@lesmillsequipment.com.